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kareinaWe may have just closed a chapter in a long drawn out saga:
I used to have a version of teamviewer on my office computer that would let me access the lab computer remotely, and it worked great.
In October of last year it suddenly quit working, telling me that that the program had updated itself, but my licence was only for the old version, and please buy a new licence.
Of course, I opened a case with IT and asked them to fix it. The first thing they did caused the program to change to the version of TeamViewer that lets other computers access this computer, but does not let this computer have remote access to other computers, which is what I need. So I wrote back to them and said "fix it". They replied with "we will try".
Months later they finally came back and said "you really do need to buy a new licence", so in December I got approval for it, gave them the appropriate account numbers, and waited.
Checked back in with them, got a "still working on it", and waited some more.
On Friday they *finally* sent me a pdf with the new licence number, in the form of a receipt showing that the new licence is good for one year starting 03 March 2019 (so we have already lost two months of that, unable to actually use the program).
This morning I asked how I activate that licence, and he replied "uninstall the version you have now (which only lets other computers access this one) and re-install the one that lets your computer access others". I did, the easy way, by using the same .exe file that I used back in January of 2017 to install it in the first place. That one had originally been installed as a 3-day free trial, before they gave me the licence number to properly activate it.
Therefore I was not surprised when it opened up, ready to access other computers remotely, but said ""Free licence", and my name. I tried using the "activate licence" button, and the code from the pdf IT sent, but, of course, that didn't work. So I checked with IT, and he said "try upgrading it and see if that accepts the code.
I did, but now, instead of having a place to paste in a licence code, it wants me to log in with user name and password. I didn't know if I even had a password, so I tried the "forgot password" button, and it claimed to have sent a password reset link. Which took long enough to arrive I got most of the above typed before it reached me. After creating the new password I then got an error message saying that I need to confirm that "this is a trusted device", and that they would send an email for that, so I had to wait, again.
Eventually that came through, but I can't tell if it is going to keep working or not--it still says "Free licence" plus my name...
I used to have a version of teamviewer on my office computer that would let me access the lab computer remotely, and it worked great.
In October of last year it suddenly quit working, telling me that that the program had updated itself, but my licence was only for the old version, and please buy a new licence.
Of course, I opened a case with IT and asked them to fix it. The first thing they did caused the program to change to the version of TeamViewer that lets other computers access this computer, but does not let this computer have remote access to other computers, which is what I need. So I wrote back to them and said "fix it". They replied with "we will try".
Months later they finally came back and said "you really do need to buy a new licence", so in December I got approval for it, gave them the appropriate account numbers, and waited.
Checked back in with them, got a "still working on it", and waited some more.
On Friday they *finally* sent me a pdf with the new licence number, in the form of a receipt showing that the new licence is good for one year starting 03 March 2019 (so we have already lost two months of that, unable to actually use the program).
This morning I asked how I activate that licence, and he replied "uninstall the version you have now (which only lets other computers access this one) and re-install the one that lets your computer access others". I did, the easy way, by using the same .exe file that I used back in January of 2017 to install it in the first place. That one had originally been installed as a 3-day free trial, before they gave me the licence number to properly activate it.
Therefore I was not surprised when it opened up, ready to access other computers remotely, but said ""Free licence", and my name. I tried using the "activate licence" button, and the code from the pdf IT sent, but, of course, that didn't work. So I checked with IT, and he said "try upgrading it and see if that accepts the code.
I did, but now, instead of having a place to paste in a licence code, it wants me to log in with user name and password. I didn't know if I even had a password, so I tried the "forgot password" button, and it claimed to have sent a password reset link. Which took long enough to arrive I got most of the above typed before it reached me. After creating the new password I then got an error message saying that I need to confirm that "this is a trusted device", and that they would send an email for that, so I had to wait, again.
Eventually that came through, but I can't tell if it is going to keep working or not--it still says "Free licence" plus my name...