Which is pretty much what he said on the list. The good news is that that sort of dramatic statement, made to a large group, is virtually never an indication of anything serious.

It is unfortunate that the wronged party felt a need to air his grievance on SCA West, but really, if he was no longer getting responses, what was his recourse? I get the impression this kid is pretty fringey and did not know about the grievance process or know anyone who might intercede for him. I didn't really see bashing, just trying to get a merchant who took his money to make good. I think people are being pretty harsh on someone who simply wants what was promised and paid for.